Refund Policy

1. Introduction

At DevoutLab.com (“we”, “us”, “our”), we are committed to delivering high-quality digital services and products. We want our clients to be confident in their purchase, but because of the nature of digital services and development work, we have specific refund terms as described below.

2. Scope & Applicability

This Refund Policy applies to all purchases made through DevoutLab.com, including:

• Custom software / web development projects

• Subscription-based digital products (if any)

• One-time digital services (e.g., consulting, design)

3. Eligibility for Refunds

3.1 Project-Based Services

• Before Project Kick-off: If you cancel the project before work begins, we will provide a 100% refund of any deposit or payment made.

• During Development: If you cancel after work has begun, we may issue a partial refund, calculated on a pro-rata basis depending on how much work has been completed vs. what was left to do.

• After Delivery / Completion: Once the final deliverables have been delivered and accepted, no refunds will be provided (unless otherwise agreed in writing).

3.2 Digital Services / Subscription

• For subscription-based services, or any recurring payments: You may cancel your subscription, but refunds will only be given for unused portions, provided you submit a cancellation request before the next billing cycle.

• We may offer a money-back guarantee (for example, 14 days) for first-time users — if explicitly stated at the plan/product level.

• Refunds for technical issues: If there is a malfunction or bug that makes the service unusable, and we can’t resolve it within a reasonable period (e.g., 14 days), we may offer a refund or credit, depending on the severity.

4. Non-Refundable Items / Exceptions

Refunds will not be granted in the following cases:

• Third-party costs (e.g., licenses or tools that we purchase on your behalf)

• Work that has already been delivered and approved by you

• Consultation or support hours already consumed

• Change of mind after work has significantly progressed (unless otherwise agreed)

• Promotional or discounted services may have different refund terms (if mentioned at the time of purchase)

5. How to Request a Refund

To request a refund:

1. Contact Us: Email us at [support@devoutlab.com] with the subject line “Refund Request”.

2. Include Details: Provide your invoice/order number, date of purchase, and a detailed reason for the refund request.

3. Review Period: Once we receive your request, we will review and respond within 5–10 business days.

4. Decision & Processing: If approved, refunds will be made to the original method of payment. Refund processing may take 5–14 business days, depending on payment provider / bank.

6. Cancellation Policy

• For ongoing / subscription services: You can cancel at any time via your account dashboard or by emailing us.

• Cancellation becomes effective immediately upon confirmation from our side, but charges already incurred for the current billing cycle may not be refundable, unless otherwise specified.

7. Dispute Resolution

• If you believe you are entitled to a refund and your request is denied, please reply to our decision email with additional information.

• We are committed to resolving disputes in good faith. If necessary, we may offer alternative solutions (e.g., service credit, additional work).

• If a mutual resolution is not possible, parties may consider mediation or other dispute-resolution options, but legal claims will be governed under the terms of our Terms of Service (link to TOS).

8. Changes to Refund Policy

• We reserve the right to update or modify this Refund Policy at any time.

• Any changes will be posted on this page with a revised “Effective Date.”

• Continued use of our services / making a purchase after changes implies acceptance of the modified policy.

9. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us:

• Email: support@devoutlab.com